CRM strategies that set you up to scale

Automate your marketing, save time and track results. Focus on what matters while you watch the numbers climb.

Stop manual marketing

You've got better things to do than boring marketing tasks. Streamline your marketing so you can focus on the big picture.

Measure what works

Track every dollar from contact to customer and make decisions based on insights, not general ideas.

Encourage repeat business

Better customer relationships drive repeat business. Improve communications and engagement with automation.

Manual marketing is hindering your growth

You're spending hours on marketing tasks that should be automatic. Launching campaigns without measuring performance. And losing leads through disorganisation.

Your time's too valuable for busy work. Your campaigns deserve better than hope. And your customers are too precious to lose.

The fix? Smart automation, clear insights and customer relationship management. Let's get you a CRM system that lifts your limits to growth.

We handle your entire CRM journey

From strategy and setup to training — a CRM partner for every stage of your growth.

CRM strategy & setup

First, we match you with the right CRM system based on your marketing strategy. Don't have one? We deal with that first. We then connect your key platforms, set up automation and ensure you're collecting the data most valuable to you.

Customer journey mapping

Smart segmentation means you'll deliver the right message at the right time to the right person. We analyse how your customers really behave, then improve each touchpoint in their journey.

Marketing automation

Think of CRM as your hardest-working marketing exec. We set up workflows that nurture leads, re-engage customers and drive sales so you can stop doing manually what a system can do better.

Performance analytics

Better data means smarter decisions. We track what matters to your business, delivering clear monthly reports with actionable steps. No confusing data dumps — just insights you can use.

Training and support

Great systems need confident users. We'll train your team until they're CRM experts, helping you get maximum value from your investment. Think of us as your marketing tech support team — always here when you need us.

Great CRM starts with a conversation. Let's have one.

What's it like Upstairs?

Strategy first, always

No random marketing moves here. We're a digital agency that uses real-world insights to make marketing work. Everything we create has a strategy behind it, so you know you're following a roadmap that will help you get where you want to go faster.

Ideas on the edge

We're creative — there, we said it. Whether it's team collabs that go sideways or forcing ourselves to forget every brand we've seen before (if only that Men in Black memory eraser was real), we do whatever it takes to keep our ideas original to give you that Next Level edge.